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Pass the Bucket – the student life cycle

February 19, 2012

Session 2: Don’t pass the bucket by Nika Soloman (Unitec): 

the student lifecycle stages and what is important to them:

Entry: welcome them, help them, inform them

Progressive engagement first 6-8  weeks: induct them hook me up with services, impress me,

Progressive engagement  2: care about me, involve me, communicate with me,

Transition for life/work: prepare me, hook me up, celebrate me

 

Qualitative interviews with staff and students – chosen at random and within faculty:

results were nearly the same

Key finding of literature review: integrative and adaptive

Problems are integrative does not really support diversity, unspoken belief that students fail because they don’t engage

Adaptive: institiutional staff constantly checks with students that service is better and ss fit in-  supports diversity.  Institution responsibility to contribute and enhance to their success rather than putting up unintentional barriers.  Correlates with better outcomes.

The numbers refer to the number of students interviewed formally though informal interviews backed up this data.

 

Welcome me

 

Hook me up

 

Smile at me and say hi/kia ora!

5

I want to make friends

5

Get my name right (pronunciation)

5

I would like to meet my lecturers

5

Ask me what I need

1

Have all practical info in one place

1

Make it easy to find my way around the campus

1

Giving me some free stuff and free food is really awesome

1

Make the environment warm, inviting, colourful, cultural, interesting

3

I want to be part of the campus social life

3

 

 

 

 

Help me

 

Induct me

 

Answer the phone straight away

5

I need to know about services – just that they are there and where to go to find out more

1

Respond to my email or voice messages quickly

1

Help me understand what is expected of me in this department

5

Tell me what is available for me without overloading me

1

What is my year is going to look like?

1

Approach me to ask if I need help rather than waiting for me to come over

3

Give me a buddy or mentor

5

Give me a range of options for getting information (face to face, touch screen kiosks, free phones, text info to me, online)

1

Keep things simple (easy to find, easy to do), don’t assume anything!

3

 

 

 

 

Inform me

 

Impress me

 

Let me know the progress of my application without me having to chase it up

5

Make the lectures interesting so I am ‘sold’ and want to be there

5

Getting information should be easy and obvious 

3

I would like a range of events – ones that cater to non-drinkers and older people too

3

Make sure I am on the right career or course track

5

I want to hear about my lecturers experiences

3

Tell me about stuff that is going on so I feel attracted to being here

1

I want to hear about/see success stories of previous students who have made it

1

Don’t overload me with info  – just show me where I can get more info when I am ready for it

1

Be up to date with technology.

1

 


 

Care about me

 

Prepare me

 

Have a chat with me to see how I am going

3

Get me ready for work

5

Push me to achieve, believe in me

3

Industry links 

1

If I need help – take me there – don’t just point it out to me

1

Give me knowledge of my industry

3

Give me the information I need to succeed

1

I need interview skills

1

Know my name and pronounce it correctly

5

Help me to prepare a CV

3

 

 

 

 

Involve me

 

Link me up

 

Include examples, success stories, models, etc from my culture

1

Alumni membership

1

Let me be myself (culturally)

5

Send me to conferences 

1

Employ me where possible

3

Career expos so I can meet potential employers

5

Give me opportunities to evaluate and give feedback

1

Graduate mentors to guide and prepare me

3

Let me have a voice, make it easy for me to have an opinion

3

Guest lectures from graduates who are working in the field

5

 

 

 

 

Communicate with me

 

Celebrate me

 

Minimise the amount of emails you send me

3

Kahurangi

5

Don’t always use paper based media

1

Class trip/event

3

Make it obvious who I should speak to about what

1

Personalised class or department celebrations

3

Give alternative language options online and in brochures

3

Graduation

1

I prefer you to text me

5

Unitec party

1

 

 

 

 

 

The stages outlined in the Word doc. were gathered from formal and informal interviews with students from Nika Solomon and fit neatly with Professor Keithia Wilson’s  view on students perceptions of semester 1 fail or successses :fitting in, good teaching, relevance etc. (see previous posts)

Although there was nothing new here it is always good to be reminded of students’ perspectives before a course starts.  I have always believed it was important to do this so it is great to see it backed up by research.  Unitec strives to adapt from its traditional beginnings as a tertiary institution and because it has such a diverse population base it has many lessons in common with Griffith University.

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